+ Terms of Service

Preview

How using recover.is actually works.

Below is a plain-English summary of the contract that governs paid use of recover.is. The signature-ready Master Services Agreement is issued at contract time and takes precedence; this page exists so you can understand the shape of the deal before that point.

Last updated · May 2026

This page is a plain-language summary. The formal, signature-grade text ships before the first commercial contract. Until then, this represents our binding intent — if anything below conflicts with eventual signed agreements, the signed document governs.

01 /

What you get

  • +Access to the storage tier(s) on your plan: capacity, retention windows, immutability mode, restore allowance — exactly as published on the Pricing page or negotiated in writing.
  • +S3-compatible API access with documented availability targets.
  • +Customer support per the support tier purchased.
  • +Tamper-evident audit evidence (hash-chained log + daily Merkle root) for every plan.

02 /

What you owe

  • +The fees on your plan, billed monthly in EUR. No multi-year lock-in unless you ask for one.
  • +Honest representations about the data you're storing — no illegal content, no infringement of third-party rights.
  • +Reasonable security on your side: protect your API credentials, rotate compromised keys, notify us if you suspect credential theft.

03 /

What we owe

  • +Operate the service in line with the published SLA.
  • +Keep your data confidential, encrypted, and inside Iceland.
  • +Notify you within 4 hours of confirmed availability or integrity incidents and within 72 hours of any personal-data breach.
  • +Give you 30 days' notice before changing sub-processors.
  • +Return or delete your data on contract end, per your written instructions.

04 /

Liability

  • +Recover's aggregate liability is capped at fees paid in the 12 months preceding the claim, except for our gross negligence, willful misconduct, or breach of confidentiality.
  • +Neither party is liable for indirect, consequential, or punitive damages.
  • +Force majeure events excuse delays — but never excuse breach of data residency or breach of confidentiality.

05 /

Termination

  • +You may terminate any time, with or without cause, by giving 30 days' notice.
  • +We may terminate for cause (non-payment, contract breach, or illegal use) with 14 days' written notice and a chance to cure.
  • +On termination, you have 60 days to export your data before deletion. WORM-locked data inside its retention window is exported but cannot be early-deleted by us.

06 /

Governing law

  • +These terms are governed by the laws of Iceland.
  • +Disputes are resolved in the District Court of Reykjavík, unless both parties agree to arbitration.
  • +EU-resident customers retain consumer protections under their local law where mandatory.

+ Questions?

Email legal@recover.is and we'll respond within one business day.

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